Ambulance Facilitation Services:
For certain care package plans, Isupportcar Medical Care provides on a best effort basis service to Client/Members, supported by a helpline, in organizing third party ambulances to attend emergency requests. Ambulance Facilitation Services are limited to attending to the Member emergency call, instructing the third party partner service to deploy the ambulance and confirming that status to the Client or Member. Under the Ambulance Facilitation Service, Isupportcar Medical Care is not responsible for the Member’s hospital admission, health condition during transfer or the actual healthcare provided during or after the emergency period. While Isupportcar Medical Care makes significant efforts to partner with trusted, efficient providers, Isupportcar Medical Care is not liable for the late or no arrival of the requested ambulance. Isupportcar Medical Care does regular audits and review of partner services to ensure that the quality of ambulance and other support infrastructure. However, Isupportcar Medical Care is not responsible for the actual delivery or quality of the ambulance services.
T&C for Ambulance Service.
Part-A Service Provider
1. Ambulance registered as per Govt. norms.
2. Facilities and Accessories are completed 24 hour in ambulance vehicle.
3. Service Provide with in 10-15 Min. on a single call without any delay to the person.
4.Service provider can receive payment from custom- er or from company.
SPECIAL TERMS AND CONDITIONS
1. The ASP shall supply one or more Ambulance Van as per terms and
conditions as detailed hereinafter .
2. The Contract for supply of Ambulance Van on the basis of this application shall be for a period of one year from the date of contract and may be further extended for a period of another one year subject to services rendered found to be satisfactory on review from time to time .
3. The ASP should have an office at CITY & complete postal address /Telephone No./Fax/E-mail Address etc. should be provided while submitting the completed application Form.
4. The Agency while submitting their application form shall enclose certified photostat copiesof Experience ,Trade Licence essential for carrying out the activities under reference.Service Tax Registration ,& any such other documents specified hereto. application form incomplete in any respect & not supported with E.M.D & the above mentioned requisite documents will summarily be rejected.
5. The ASP will get the vechile registered as an ambulance by appropriated authority and it should have all the formalities / essentialities supposed to be available in a standard ambulance.
6. The Vehicle offered should have seats in the patients cabin for attendant as well as one para medic .
7. The ambulance van to be deployed should have valid registration /insurance coverage (including the driver) /road Tax payment certificate/fitness/pollution free certificate from competent authorities.
8. The vehicle should be less than three year old from the date of manufacturing.
9. The vehicle offered should be free from litigation and should possess no tented history of rash driving negligence of traffic rules etc.
10. Driver engaged to drive the Ambulance van be preferably covered under E.S.I/E.P.F.O and M.P. Acts and must be in possession of a valid driving license and should be below the age of 50 Years.
11. The Driver should not have any past history of criminal records alcoholism or drug
addiction .at no time he should be under the influence of intoxication while on duty.
12. The Driver should be under Insurance cover of Accident Policy for loss of life ,injury
etc. & Compensation ,if any, in this regard ,if awarded, will be responsibility of the ASP.
13. Age of driver must be as per traffic rule.
14. The ASP would arrange for replacement of vehicle in case of normal wear and
tear/temporary out of service.
15 The ASP /Driver of the ambulance van to be deployed must always be carrying
activated smart & android/ iOS mobile phone so as to facilitate easy/instant contact with them.
16. The ASP would manage shifting of drivers in such a manner that the 24 hours services should not be interrupted. The ASP has to furnish the list of drivers for shift duty immediately after award of contract.
17. Driver have complete uniform.
18. Payment of wages & statutory obligations such as Minimum Wages etc. are to be observed by the ASP. Statutory Liability viz. ESI/PF etc. would be solely borne by the ASP & no extra payment would be made on this accounts. Any expenditure towards wear & tear , repairing would be borne by the tenderer.
19. The Ambulance Van deployed will be utilized to transport patients/medicines/medical instruments/equipments and other materials and manpower etc.directly or indirectly connected with providing treatment to patients or as would be decided by Medical Superintendent or Authorised official of this Hospital.
20. The Ambulance should bear the LOGO of Isupportcar and THE NAME & ADDRESS OF THE ISUPPORTCAR in the front in a prominent place during period of contract for which no extra charges will be paid.
21.Isupportcar (SJKCT) would not be liable for any damage/loss caused to the/by the Ambulance Van or its driver either due to accident or otherwise during deployment of the Ambulance Van.
22. The successful ASP/Supplier/Driver of the Ambulance Van will be liable for any damages/loss casused by him/driver of the Ambulance Van including loss of life of any of Hospital Staff/patient/any other person occurring for the fault of him / Driver of Ambulance.
23. Two separate log books regarding movement of Ambulance Van would be maintained one by the driver and the other at the casualty duty room of the hospital. All entries regarding movement of Ambulance will be made in both the log books simultaneouly with due authentication by the Driver and authorised official of this Hospital under their dated signatures against the entries regarding the movement as per the columns to be specified later to the successful Quotationer from the date of execution of agreement for deployment of the Ambulance Entries in both the log books must tally.The driver of the hospital and authorised official of this Hospital on duty at the relevant time must ensure that entries in the log books have been made correctly.Any entry regarding movement of Ambulance without authentication as above would not be considerd for payment of hire charges.
24. Payment of the hire charges of the Ambulance Van would be made to the supplier on Monthly basis through ECS within 15 (fifteen) days on presentation of the bill in the form to be specified later for the purpose.The bill should be submitted within first week of the succeeding month. I.T will be deducted as per rules from the monthly bills. The monthly bill to be submitted accompanying performance certificate from the OPD,Casualty and Indoor in-charge.
25. In case of breakdown or non-supply of Vehicle,the loss suffered or expenditure
incurred by Isupportcar will be recovered from the ASP.
26. The Isupportcar reserves the right to reject any or all Application at any time
without assigning any reason therefor.
27. Medical superintendent also reserves the right to verify the original documents regarding Registration,Road Worthiness,Pollution free status, Insurance,license of driver etc. in connection with the ambulance van.
28. The terms and conditions & instructions to ASP contained herein shall form part and parcel of and shall be taken as if they were included in contract agreement to be entered into by the successful ASP.
29. Violation of any terms and conditions by the successful ASP/Driver of Ambulance van will lead to termination of the contract agreement and will render the Earnest Money deposited forfeited to the extent as would be decided by the Isupportcar.
30. In case of any disagreement or dispute between the Principal Employer i.e Isupportcar and the Agency arising out of or due to the terms and
conditions of contract agreement, the Principal Employer shall have the discretion for settlement of such disputes by appointing a sole Arbitrator and award so made by the Arbitrator shall be final and binding on the both parties.
31. The successful ASP would be required to execute a contract agreement with the Isupportcar on a Non-Judicial stamp paper of Rs.100/- (Rupees One Hundred)only.
Part.B Customer
1. Customer can call to Isupportcar/company helpline numbers or sms to helpline number .
2. After Isupportcar concern, first of all customer pay Rs.100/- (service fee of company) . All payments make online to the Isupportcar . Payment is not refundable.
3. After payment confermation the ambulance reach to the desirable place within 10-15 min. or depend on distance.
4.The Complete payment of Ambulance service ,customer pay to the ambulance Owner/Driver at the spot before leave ambulance.Payment is non refundable.
5. SJKCT(Isupportcar) will not responsible for any incident/accident or casulty in or after service period.
( Isupportcar Medical Care provides on a best effort basis service to Client/Members, supported by a helpline, in organizing third party ambulances to attend emergency requests. Ambulance Facilitation Services are limited to attending to the client/Member emergency call, instructing the third party partner service to deploy the ambulance and confirming that status to the Client or Member. Under the Ambulance Facilitation Service, Isupportcar Medical Care is not responsible for the client/Member’s hospital admission, health condition during transfer or the actual healthcare provided during or after the emergency period. While Isupportcar Medical Care makes significant efforts to partner with trusted, efficient providers, Isupportcar Medical Care is not liable for the late or no arrival of the requested ambulance. Isupportcar Medical Care does regular audits and review of partner services to ensure that the quality of ambulance and other support infrastructure. However,Isupportcar Medical Care is not responsible for the actual delivery or quality of the ambulance services.)
It is certified that the particulars given above are true to the best of my/our knowledge/belief and I/We have read the terms and condition of the FORM for deployment of Ambulance Van . In case of any breach of the said conditions I/we shall be responsible for consequences of the same. Name